FAQ
Buyer and merchant FAQs based on the GiftLink platform plan.
Q: What payment methods does GiftLink support?
USDT (TRC20/ERC20), BTC, ETH, and selected local payments such as PayPal, GCash, DANA, Momo, Pix, etc.
Q: How fast do I receive the card code after purchase?
Auto-delivery items show the code within seconds after payment. Manual delivery items may take up to 12 hours.
Q: What if the code doesn't work?
Open a dispute from the order page within 72 hours and submit evidence. The platform reviews and arbitrates within 48 hours.
Q: What are the platform fees?
Buyers do not pay extra platform fees. Sellers and merchants pay a transaction fee (e.g., personal sellers 5%; merchants 2%-4% by level).
Q: Why can't Mainland China access GiftLink?
The platform's compliance strategy currently does not support Mainland China. Registration IP, phone, and identity are restricted to outside Mainland China.
Merchant FAQs
Q: What are the onboarding requirements?
Non-Mainland entities/individuals, passport or business license, refundable deposit, and a stable card source.
Q: How much is the security deposit?
Example tiers: Bronze 500 USDT, Silver 300 USDT, Gold+ negotiable or waived.
Q: How often are settlements processed?
T+1 settlement. Merchants can request withdrawal at any time (e.g., minimum 100 USDT).
Q: Is API integration supported?
Yes. A REST API can support batch inventory uploads, order status queries, automated shipping, and webhooks.